terms and conditions
1. About Us
Pay4Care provides payroll and managed account services in connection with direct payment arrangements. Our services support individuals, personal assistants and carers, and local authorities within a regulated environment.
By using our website or services, you agree to these Terms and Conditions.
2. Scope Of Services
Pay4Care provides payroll processing, managed account services, and related administrative support as agreed at the point of onboarding.
We do not provide legal advice, employment advice, or financial advice. Responsibility for employment decisions remains with the employer unless otherwise agreed in writing.
3. Use Of The Website
Our website is provided for information only. While we take reasonable care to keep information accurate and up to date, content may change without notice.
You agree not to misuse the website, attempt unauthorised access, or interfere with its operation.
4. Accuracy Of Information
To deliver services correctly, Pay4Care relies on information provided by service users, employers, carers, and third parties.
You are responsible for ensuring that information supplied is accurate, complete, and provided on time. Pay4Care is not responsible for errors arising from incorrect or incomplete information.
5. Payroll And Managed Accounts
Payroll calculations and payments are processed based on the data provided and within agreed timescales.
Managed account services operate with agreed controls and reporting arrangements. Pay4Care does not accept responsibility for decisions made outside of the agreed service scope.
6. Compliance And Regulation
Pay4Care operates within a regulated environment and follows applicable UK legislation and guidance.
We support compliance through structured processes and reporting, but ultimate responsibility for employment obligations remains with the employer unless explicitly transferred under a written agreement.
7. Fees And Payments
Fees for services are communicated clearly during onboarding or in a service agreement.
Fees may change with notice. Any changes will be communicated before they take effect.
8. Limitation Of Liability
Pay4Care will not be liable for indirect, consequential, or incidental losses.
Our liability is limited to the extent permitted by law and, where applicable, capped in line with the agreed service contract.
9. Data Protection
Pay4Care processes personal data in accordance with UK data protection law.
Details of how we collect, use, and protect personal data are set out in our Privacy Policy.
10. Third Parties
We may work with third parties, such as banks, pension providers, or HMRC, as part of service delivery.
Pay4Care is not responsible for delays or failures caused by third parties outside our control.
11. Termination Of Services
Services may be ended by either party in line with the agreed notice period.
Termination does not remove any outstanding obligations or liabilities accrued before services end.
12. Changes To These Terms
Pay4Care may update these Terms and Conditions from time to time. The latest version will always be available on our website.
Continued use of our services indicates acceptance of updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
