Privacy Policy
1. Introduction
Pay4Care is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or services.
Pay4Care acts as a data controller for the personal data we process unless otherwise stated.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact details such as name, address, email address, and phone number
- Employment and payroll information, including pay rates, hours worked, and deductions
- National Insurance numbers and other statutory information where required
- Bank account details for payment processing
- Information provided through contact forms, emails, or telephone calls
- Technical data such as IP address, browser type, and website usage data
3. How We Use Your Information
We use personal data to:
- Provide payroll and managed account services
- Process payments and statutory deductions
- Meet legal and regulatory obligations
- Communicate with service users, carers, and local authorities
- Respond to enquiries and provide support
- Improve our services and website
We only use personal data where we have a lawful basis to do so.
4. Lawful Basis For Processing
Our lawful bases for processing personal data include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in delivering and improving services
- Consent, where required
5. Sharing Your Information
We may share personal data with trusted third parties where necessary, including:
- HMRC and pension providers
- Banks and payment service providers
- Local authorities where required for oversight
- Professional advisers or auditors
We only share information that is necessary and ensure appropriate safeguards are in place.
6. Data Security
We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.
Access to personal data is restricted to authorised personnel only.
7. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements.
Retention periods vary depending on the type of information.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of data where appropriate
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Requests can be made by contacting us using the details below.
9. Cookies And Website Data
Our website may use cookies to improve functionality and user experience.
You can control cookies through your browser settings. Further details are available in our Cookie Policy.
10. Third Party Links
Our website may contain links to third party websites. Pay4Care is not responsible for the privacy practices or content of external sites.
11. Changes To This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Pay4Care using the details provided on our website.
